hi! how can we help you?

Products question

Yes, every costume listing includes a detailed size chart.

Yes, we offer custom tweaks (e.g., length, color) for most items.

Stock status is shown on each product page (In Stock/Out of Stock).

Most use breathable cotton blends or wrinkle-resistant polyester.

Yes, many accessories (wigs, props) are listed as standalone items.

Payment question

COD is available in most of our service regions (see checkout for details).

Pay cash or local mobile payment to the delivery driver when you receive your order.

No, we don’t charge additional fees for Cash on Delivery.

No, COD only accepts cash or supported local mobile payment methods.

Yes, we’ll send an order confirmation email once your COD order is placed.

Privacy question

We collect name, delivery address, phone number, and email for orders.

Only to process orders, arrange delivery, and send order updates.

No, we don’t share your personal info with external parties.

We use encryption technology to secure all collected information.

Yes, contact our support team to access or request data deletion.

Refund Questions

Items must be unused and returned within 30 days of delivery.

Return the item first—we’ll issue a refund after verifying the product.

We cover shipping if the return is due to product defects; you cover it for size mismatches.

Refunds are processed within 3–5 business days after we receive the returned item.

Contact support with photos—we’ll send a replacement or issue a full refund.